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Effective Date: August 25, 2026
These Online Ordering Terms & Conditions (“Terms”) govern your use of the Just Jeff’s website and your purchase of meals, meal items, catering products, and related products and services offered through our online ordering system (collectively, the “Products”).
By placing an order through the Just Jeff’s website, you acknowledge that you have read, understood, and agreed to these Terms.
Just Jeff’s (“Just Jeff’s,” “we,” “us,” or “our”) provides prepared meals, meal items, catering products, and related food products for purchase through our website.
These Terms apply specifically to purchases made through our online ordering system. Additional terms may apply to specific catering services, events, delivery arrangements, or other services.
When you submit an order through our website, you are submitting a request to purchase the Products listed in your order.
Submitting an order does not necessarily mean that your order has been accepted or approved by Just Jeff’s.
After an order is submitted, Just Jeff’s may review the order to confirm product availability, pricing, quantities, preparation requirements, delivery or pickup arrangements, and our ability to fulfill the order.
We reserve the right to approve, modify, decline, or cancel an order when reasonably necessary, including where:
If we need to modify or cancel an order, we will make reasonable efforts to contact you using the contact information provided when the order was placed.
Just Jeff’s uses Stripe to securely process online payments.
When you place an order, your payment card may be authorized for the amount of your order. This authorization is used to verify that the card is valid and that sufficient funds or available credit are available.
An authorization is not the same as a completed payment.
Just Jeff’s uses an authorization-and-capture payment process. This means that:
The authorization or temporary hold may reduce your available credit or available funds while it remains in place.
The length of time that an authorization remains visible or pending is determined in part by your credit card issuer, financial institution, Stripe, and applicable payment-network procedures. Just Jeff’s does not control how quickly your financial institution releases an authorization hold.
If an order is declined or cancelled before the payment is captured, the authorization will be released through the payment-processing system. Depending on your financial institution, the temporary hold may remain visible for a period of time after the order has been cancelled.
Your payment is generally captured only after Just Jeff’s has reviewed and approved your order.
Once payment has been captured, the order is considered an approved and paid order and will proceed according to the applicable pickup, delivery, or fulfillment arrangements.
Your order confirmation or other communication from Just Jeff’s may indicate whether your order has been received, approved, or paid. Customers should not assume that submission of an order constitutes final acceptance until the order has been reviewed and approved by Just Jeff’s.
Although we make reasonable efforts to keep our website information accurate and current, Products displayed online may occasionally become unavailable.
Product availability is not guaranteed until your order has been reviewed and approved by Just Jeff’s.
If a Product becomes unavailable after you submit an order, we may contact you to discuss an alternative Product, modify the order, or cancel the affected portion of the order.
All prices displayed on the website are subject to change without notice.
We make reasonable efforts to ensure that prices and Product information displayed on the website are accurate. However, errors may occasionally occur.
If an obvious pricing or Product-information error affects your order, Just Jeff’s reserves the right to correct the error and, where appropriate, contact you before approving the order.
If we cannot reach an acceptable resolution with you, we may cancel the affected order before payment is captured.
Once an order has been submitted, changes may not always be possible because food preparation and purchasing may begin shortly after an order is approved.
If you need to change an order, please contact Just Jeff’s as soon as possible.
We will make reasonable efforts to accommodate requested changes, but changes are not guaranteed and may be subject to product availability, preparation schedules, ordering deadlines, and other operational considerations.
If a change results in an increase in the order total, additional payment authorization and/or payment may be required.
If a change results in a reduction in the order total, the applicable amount will be handled in accordance with our cancellation and credit policy.
Because our Products may be prepared specifically for individual orders, orders are generally not eligible for refunds once payment has been captured.
If you need to cancel an order, please contact Just Jeff’s as soon as possible.
If an order is cancelled or declined before payment has been captured, there is no completed payment to refund.
The authorization placed on your payment card will be released through the payment-processing system. Your financial institution may continue to display the authorization as a pending transaction for a period of time before the hold is removed.
Once an order has been approved and payment has been captured, payments are non-refundable, except where a refund is required by applicable law.
Where Just Jeff’s agrees to accept a cancellation of an approved and paid order, the applicable amount will generally be issued as a Just Jeff’s gift certificate or store credit rather than a refund to the original payment method.
Gift certificates or store credits may be subject to the terms stated on the certificate or credit issued by Just Jeff’s.
Except where otherwise required by applicable law, Just Jeff’s does not provide refunds to the original payment method for cancelled orders after payment has been captured.
Instead, where a cancellation is accepted, Just Jeff’s may provide a Just Jeff’s gift certificate or store credit for the applicable amount.
This policy does not limit any rights or remedies that you may have under applicable consumer-protection legislation or other applicable law.
While we make every reasonable effort to fulfill approved orders, circumstances may arise that prevent us from doing so.
If Just Jeff’s cancels an order after payment has been captured, we will contact you and determine the appropriate resolution based on the circumstances, which may include a Just Jeff’s gift certificate, store credit, rescheduling, or a refund where required by applicable law.
We will make reasonable efforts to communicate with you regarding any material changes or cancellations.
Customers are responsible for reviewing Product descriptions and providing accurate information regarding allergies, dietary restrictions, and other relevant requirements when placing an order.
Although we make reasonable efforts to identify ingredients and accommodate dietary requests where possible, our Products may be prepared in an environment where various allergens are present.
If you have a serious or life-threatening food allergy, please contact Just Jeff’s directly before placing an order to determine whether we can safely accommodate your requirements.
Just Jeff’s cannot guarantee that any Product is completely free from a particular allergen unless expressly stated otherwise.
We make reasonable efforts to ensure that Product descriptions, photographs, ingredients, portions, and other information displayed on the website are accurate.
However, photographs are provided for illustrative purposes and the actual appearance of a Product may vary.
Minor variations in appearance, packaging, portion presentation, or ingredients may occur.
Where pickup or delivery is offered, the applicable pickup or delivery terms, dates, times, locations, fees, and requirements will be communicated during the ordering process or otherwise provided by Just Jeff’s.
Customers are responsible for providing accurate contact and delivery information.
Just Jeff’s is not responsible for delays or failed deliveries resulting from inaccurate or incomplete information supplied by the customer, failure to be available to receive an order, or circumstances outside our reasonable control.
For food-safety reasons, customers should follow any storage, refrigeration, reheating, and consumption instructions provided with their order.
You are responsible for ensuring that the information provided when placing an order is accurate and complete, including:
Just Jeff’s is not responsible for problems resulting from inaccurate or incomplete information provided by the customer.
We strive to keep our website and online ordering system available and accurate. However, we do not guarantee that the website or ordering system will always operate without interruption, errors, delays, or technical issues.
If a technical error results in an incorrect order, duplicate order, incorrect price, or other material issue, Just Jeff’s reserves the right to investigate and correct the issue and, where appropriate, cancel or modify the affected order.
All online payments are processed through Stripe and are subject to Stripe’s payment-processing systems and security procedures.
Just Jeff’s does not intentionally store complete credit card numbers or other sensitive payment credentials on its own website.
You agree to provide accurate payment information and confirm that you are authorized to use the payment method provided.
Just Jeff’s reserves the right to decline or cancel an order where there is a reasonable concern regarding payment authorization, fraud, unauthorized use, or other suspicious activity.
Where a Just Jeff’s gift certificate or store credit is issued in accordance with these Terms, the applicable value will be communicated to the customer at the time it is issued.
Gift certificates and store credits are intended for use toward future purchases from Just Jeff’s and are not intended to be exchanged for cash, except where required by applicable law.
Additional terms, including expiry dates or other applicable restrictions, will be disclosed on the applicable gift certificate or store credit.
By placing an order, you agree that Just Jeff’s may contact you using the contact information provided in connection with your order for purposes reasonably related to that order, including:
Marketing communications are subject to applicable consent requirements and may be managed separately from transactional communications.
Personal information submitted through the website is handled in accordance with Just Jeff’s applicable privacy practices and Privacy Policy.
By placing an order, you acknowledge that information necessary to process and fulfill your order may be shared with service providers involved in the transaction, including payment-processing providers such as Stripe.
All content appearing on the Just Jeff’s website, including logos, trademarks, photographs, graphics, text, product descriptions, and other materials, is owned by or licensed to Just Jeff’s or its respective content providers and may not be reproduced, distributed, modified, or used without permission, except as permitted by law.
To the extent permitted by applicable law, Just Jeff’s will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or the purchase of Products.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
Just Jeff’s will not be responsible for delays, cancellations, or inability to fulfill an order caused by circumstances beyond our reasonable control, including severe weather, power outages, equipment failures, supply interruptions, transportation disruptions, labour disruptions, government restrictions, emergencies, or other unforeseen circumstances.
Where reasonably possible, we will contact affected customers and work with them to determine an appropriate resolution.
Just Jeff’s may update these Terms from time to time.
The Terms in effect at the time you place an order will generally apply to that order.
The current version of these Terms will be made available on the Just Jeff’s website.
These Terms are governed by the laws applicable in the Province of Ontario and the applicable laws of Canada.
Any dispute relating to these Terms or an online purchase from Just Jeff’s will be subject to the applicable laws and jurisdiction of Ontario, subject to any mandatory consumer-protection rights or other legal requirements that may apply.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable, where possible.
The remaining provisions will continue in full force and effect.
These Terms, together with any additional terms or policies expressly incorporated into the online ordering process, constitute the agreement between you and Just Jeff’s regarding your online purchase.
If there is a conflict between these Terms and a specific written agreement provided by Just Jeff’s for a particular catering service or event, the specific written agreement will govern to the extent of the conflict.
If you have questions about these Terms, an order, a cancellation, payment authorization, or a gift certificate/store credit, please contact Just Jeff’s using the contact information provided on our website.
For clarity, the following summarizes the key terms of our online ordering process:
Your card is authorized when you place an order, but payment is not captured until Just Jeff’s reviews and approves your order. A temporary authorization hold may appear on your card or bank account while your order is being reviewed. If your order is not approved or is cancelled before payment is captured, the payment will not be captured and the authorization will be released through the payment-processing system. Your financial institution may take additional time to remove the pending hold.
Once an order has been approved and payment has been captured, cancellations are generally not eligible for a refund. Where Just Jeff’s accepts a cancellation, the applicable amount will generally be provided as a Just Jeff’s gift certificate or store credit rather than refunded to the original payment method, except where a refund is required by applicable law.
By placing an online order, you acknowledge that you have read and agree to these Terms & Conditions.
Just Jeff’s Gourmet Express
4315 Seminole St, Windsor, ON N8Y 1Z6
(519) 966-0997